Frequently Asked Questions
Everything you need to know about your CAMILLA AND MARC experience.
What is your return policy for full-priced items?
We offer returns on all full-priced items within 15 days of delivery for a refund, exchange, or credit note, provided the garments are in original condition with all tags attached.
Do you offer international shipping?
Yes, we ship globally via DHL Express. Shipping costs and delivery timeframes vary by destination and will be calculated at checkout.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay. We also offer buy now, pay later options via Afterpay and Klarna.
How do I determine my correct size?
Each product page features a detailed Size Guide and specific garment measurements. If you require further assistance, our customer care team is available for personalized styling and fit advice.
Can I cancel or modify my order after it has been placed?
As we aim to process and pack orders as quickly as possible, we are generally unable to make changes once an order is confirmed. Please contact our support team immediately if you notice an error.